Privacy and Policy
Privacy Policy
This is the Privacy Policy
(“Policy”) of Quincoin (together with our affiliates and/or subsidiaries from
time to time, including 10X Data Labs Pvt. Ltd., which shall hereinafter be
collectively called “10X Data Labs”). You have been directed to this Policy
because we are collecting, using or disclosing your personal data. In this
Policy, when we use “we”, “us” or “our”, we refer to the company (within 10X
DATA LABS) which is collecting your personal data, or which is operating the
website which you are accessing or using.
This
Policy applies to all personal data that you may provide to us and the personal
data we hold about you. By providing us with your personal data or by
accessing, using or viewing our website (including www.Quincoin.io
(“website”)), applications, exchanges, wallets, platforms, software, products,
services, and the functions or contents therein (including transmitting,
caching, or storing of any such personal data) (collectively, “Sites”), you
shall be deemed to have agreed to each and all the terms, conditions, and
notices in this Policy..
If you do
not agree, please cease use of the site and do not provide any personal data to
us. If you are visiting us from the EU, this Policy complies with the EU
General Data Protection Regulation 2021 (the “GDPR”). This Policy complies with
similar personal data protection principles applicable to foreign government
agencies
WHAT PERSONAL DATA IS COLLECTED
For the
purposes outlined in Clause 2 below, we may collect and process the following
information about you when you visit the Sites or use any of our products and
services:
·
Data collected directly from you – This may be done through the Sites, use of
our products and services, over the phone, email, or in person when you meet
our staff or representative, when you report any problem(s) to us or request
any support from us, or when you complete any survey or questionnaire that we
send to you. Information that you provide us may include but is not limited to:
a. your name, employment information, contact information including your (first
and last) name, (billing and/or delivery) address, birthdate, email address and
telephone number. We need your email address and telephone number so that we
may contact you if we have questions or information for you regarding your
order or the service that we are providing or will provide to you; b. other
financial information required to be able to provide you with the products and
services, such as credit card information, bank account information, and other
personal description necessary to facilitate the same; c. if you have an
account with us, the preferences and interests stored in such profile or
account; and d. if you have contacted us, the details of the contact and the contact
history.
·
Data collected by automated means – Various technologies may be used on our
Sites and/or products and services. Such technologies may lead to data being
collected automatically by us. Such data may include but is not limited to: a.
technical information, including the Internet protocol (IP) address used to
connect your computer to the Internet and your login information, browser type
and version, time zone setting, browser plug-in types and versions, operating
system and platform; b. information about your visit, including the full
Uniform Resource Locators (URLs), clickstream to, through and from the Sites
(including date and time), products and services you viewed or searched for,
page response times, download errors, length of visits to certain pages, page
interaction information (such as scrolling, clicks, and mouse-overs); and c.
methods used to browse away from the page, and any phone number used to call
our customer service number. (III) Data collected from third parties – We work
with third parties and we may receive information about you from them, for
example: a. business partners, sub-contractors in technical, payment and
delivery services, advertising networks, analytics providers and search
information providers; b. block chain data; and c. public databases and credit
reference agencies.
USES MADE OF THE INFORMATION
·
We may
use your personal data for the following purposes: a. providing, improving and
developing the Sites and our products and services; b. researching, designing and
launching new features or products and services; c. presenting content and
information in our Sites in the most effective manner for you and for the
device you use; d. providing you with alerts, updates, materials or information
about our services or other types of information that you requested or signed
up to; e. enforcing obligations owed to us such as collecting owed payments in
any part of the world; f. responding or taking part in any claims, actions or
legal proceedings (including but not limited to drafting and reviewing
documents, transaction documentation, seeking legal advice, and facilitating
dispute resolution) and/or protecting and enforcing our contractual and legal
rights and obligations; g. complying with legal and regulatory obligations and
requirements such as anti-money laundering laws across jurisdictions; h.
accounting, risk management, compliance and record keeping purposes; i. staff
training; j. communicating with you and responding to your issues, questions,
requests or feedback, purposes directly related or incidental to the above; k.
if you have consented, for the purposes of marketing products and services
offered on our Sites; and l. matching any personal data held which relates to
you for any of the purposes listed herein.
·
When
using your personal data to contact you for the above purposes, we may contact
you via regular mail, fax, email, SMS, telephone or any other electronic means.
·
If we
need to use your personal data for any other purposes, we will notify you and
obtain your consent beforehand. You will be given the opportunity to withhold
or withdraw your consent for the use of your personal data for these other
purposes.
DISCLOSURE OF YOUR INFORMATION
·
We will
not sell your personal data to third parties.
·
We will
keep your personal data we hold confidential, but you agree we may provide your
personal data to: a. any member of our group, which means our affiliates and
subsidiaries to allow us to provide the products and services which you have
requested; b. personnel, agents, advisers, auditors, contractors, financial
institutions, and service providers in connection with our operations or
provision of the products and services (for example, staff engaged in the
fulfilment of your order, the processing of your payment and the provision of
support services); c. our overseas offices, affiliates, business partners and
counterparts (on a need-to-know basis only); d. persons or entities under a
duty of confidentiality to us; e. persons or entities to whom we are required
to make disclosure under applicable laws and regulations in any part of the
world; f. actual or proposed transferees of our operations (or a substantial
part thereof) in any part of the world; g. third parties where you have
provided us consent and in the situations expressly set out in this Policy; and
h. our strategic partners and business associates if you have consented to
receiving marketing information from us.
·
You fully
understand and consent that we may transfer your personal data to any location
outside of INDIA or the jurisdiction that we operate in for the purposes set
out in this paragraph 3. When transferring your personal data outside of INDIA
or the jurisdiction that we operate in, we will protect your personal data to a
standard comparable to the protection accorded to your personal data under the
GDPR by ensuring that the recipient is either in a jurisdiction which has
comparable data protection laws, or is contractually bound to protect your
personal data.
STORAGE AND RETENTION OF YOUR INFORMATION
·
We only
retain personal data for so long as it is necessary, which may be archived as
long as the purpose for which the said data was used still exists. We will
cease to retain your personal data, or remove the means by which the data can
be associated with you, as soon as it is reasonable to assume that such
retention no longer serves the purpose for which the personal data was
collected, and is no longer necessary for legal or business purposes.
·
We may
store and process all or part of your personal and transactional information,
including certain payment information, such as your encrypted bank account
and/or routing numbers, in INDIA and elsewhere in the world where our
facilities or our service providers are located. We protect your personal
information by maintaining physical, electronic, and procedural safeguards in
compliance with the applicable laws and regulations.
USE OF COOKIES
·
Our
website uses cookies to distinguish you from other users of our websites. This
helps us to provide you with a good experience when you browse our websites and
also allows us to improve our websites.
·
A cookie
is a small file of letters and numbers that we store on your browser or the
hard drive of your computer if you agree to the use of cookies. Cookies contain
information that is transferred to your computer’s hard drive.
·
We use
persistent cookies and session cookies. A persistent cookie stays in your
browser and will be read by us when you return to our websites or a partner
site that uses our services. Session cookies only last for as long as the
session (usually the current visit to a website or a browser session). All
web-browsers offer the option to refuse any cookie, and if you refuse our
cookie then we do not gather any information on that visitor.
·
We use
the following cookies: a. strictly necessary cookies – These are cookies that
are required for the operation of our websites. They include, for example,
cookies that enable you to log into secure areas of our websites, use a
shopping cart or make use of e-billing services. b. Analytical/performance
cookies – They allow us to recognise and count the number of visitors and to
see how visitors move around our websites when they are using it. This helps us
to improve the way our websites work, for example, by ensuring that users are
finding what they are looking for easily.
·
Functionality
cookies – These are used to recognise you when you return to our websites. This
enables us to personalise our content for you, greet you by name and remember
your preferences (for example, your choice of language or region). d. Targeting
cookies – These cookies record your visit to our websites, the pages you have
visited and the links you have followed. We will use this information to make
our websites and the information displayed on it more relevant to your
interests. e. You can block cookies by activating the setting on your browser
that allows you to refuse the setting of all or some cookies. However, if you
do so, you may not be able to access all or parts of our websites. f. We may
use third-party web services on our websites. The service providers that
administer these services use technologies such as cookies (which are likely to
be analytical/performance cookies or targeting cookies), web server logs and
web beacons to help us analyse how visitors use our websites and make the
information displayed on it more relevant to your interests. The information
collected through these means (including IP addresses) is disclosed to these
service providers. These analytics services may use the data collected to
contextualise and personalise the marketing materials of their own advertising
network.
THIRD-PARTY SITES
·
Our Sites
or our communications with you may from time to time contain links to
third-party websites over which we have no control. If you follow a link to any
of these websites, please note that they have their own practices and policies.
We encourage you to read the privacy policies or statements of these websites
to understand your rights. We accept no responsibility or liability for any
practices of third-party websites.
SECURITY
·
All
information you provide to us is stored on our secure servers.
·
Any
payment transactions will be encrypted using TLS/SSL technology.
·
Where we
have given you (or where you have chosen) a password that enables you to access
certain parts of the Sites, you are responsible for keeping this password
confidential. We ask you not to share a password with anyone.
·
We
restrict access to personal information to our employees, service providers,
agents, representatives and contractors on a strictly need-to-know basis and
ensure that those persons are subject to contractual confidentiality
obligations.
·
We review
our information collection, storage and processing practices from time to time
to guard against unauthorised access, processing or use.
·
Please
note, however, that the transmission of information via the Internet is not
completely secure. Although we will do our best to protect your personal data,
we cannot guarantee the security of your data transmitted to the Sites. Any
transmission is at your own risk. We recommend that you change your passwords
often, use a combination of letters and numbers, and ensure that you use a
secure browser.
·
If
applicable, you undertake to keep your username and password secure and
confidential and shall not disclose or permit it to be disclosed to any
unauthorised person, and to inform us as soon as reasonably practicable if you
know or suspect that someone else knows your username and password or believe
the confidentiality of your username and password has been lost, stolen or
compromised in any way or that actual or possible unauthorised transactions
have taken place. We are not liable for any damages resulting from any security
breaches, on unauthorised and/or fraudulent use of your username and password.
GDPR
·
For
individuals who are located in the European Economic Area, United Kingdom or
Switzerland at the time their personal data is collected, we rely on legal
bases for processing your information under the GDPR. We generally only process
your data where we are legally required to, where processing is necessary to
perform any contracts we entered with you (or to take steps at your request
prior to entering into a contract with you), for our legitimate interests to
operate our business or to protect our or your, property, rights, or safety, or
where we have obtained your consent to do so.
·
When
processing your personal data as set out in this Policy, as we are located in
various countries throughout the world, it will have been transferred outside
the EU. However, if your personal data is originally collected from within the
EU, it will only be transferred on one of the following bases: a. the country
that we send the personal data to is approved by the European Commission as
providing an adequate level of protection for personal data; or b. you have
explicitly consented to the same. To find out more about international
transfers by us of your personal data and the countries concerned, please
contact our Data Protection Officer.
YOUR RIGHTS
- If
you have any questions, comments or requests regarding the processing of
your personal data or about this Policy, if you do not accept the Policy,
if you wish to withdraw any consent you have given us at any time, or if
you wish to update or have access to your personal data, please contact us
at:
Email:
info@quincoin.org
Attention it to the “Data Privacy Officer” Office address:
Registered Office: 10XDATALABS PVT LTD C-Ground Zero, STPI, Fortune Tower, Bhubaneswar, Odisha-751023 India..
·
Your
rights under the GDPR are the following: a. To obtain access to, and copies of,
the personal data that we hold about you; b. To require that we cease
processing your personal data if the processing is causing you damage or
distress; c. To require us not to send you marketing communications; d. To
require us to erase your personal data; e. To require us to restrict our data
processing activities; f. To receive from us the personal data we hold about
you which you have provided to us, in a reasonable format specified by you,
including for the purpose of you transmitting that personal data to another
data controller; and g. To require us to correct the personal data we hold
about you if it is incorrect. Please note that the above rights are not
absolute, and we may be entitled to refuse requests where exceptions apply. If
you are located in Europe, to find out more about your rights please refer to
the EU regulator in the place where you are located (in the EU). If you have
any questions about how we use your personal data, or you wish to exercise any
of the rights set out above, please contact our Data Protection Officer.
·
Any
request under Clause 9.2 and 9.3 may be subject to a small administrative fee
to meet our cost in processing your request.
·
All
requests for correction or for access to your personal data must be in writing.
We will endeavour to respond to you request within 30 days, and if that is not
possible, we will inform you of the time by which we will do so.
·
We may be
prevented by law from complying with any request that you may make. We may also
decline any request that you may make if the law permits us to do so.
·
In many
circumstances, we need to use your personal data in order for us to provide you
with products and services which you require or have requested. If you do not
provide us with the required personal data, or if you do not accept the Policy
or withdraw your consent to our use and/or disclosure of your personal data for
these purposes, it may not be possible for us to continue to serve you or
provide you with the products and services that you require or have requested.
CHANGES TO OUR POLICY
·
We may
amend this Policy from time to time by posting the updated policy on our Sites.
By continuing to use our Sites and products and services after the changes come
into effect means that you agree to be bound by the revised policy.
LANGUAGES
·
In case
of discrepancies between the English and other language versions of this
policy, the English version shall prevail.
GENERAL DISCLAIMER AND LIMITATION OF LIABILITY
·
To the
maximum extent permitted by law, we shall not be liable in any event for any
special, exemplary, punitive, indirect, incidental or consequential damages of
any kind or for any loss of reputation or goodwill, whether based in contract,
tort (including negligence), equity, strict liability, statute or otherwise,
suffered as a result of unauthorised or unintended use, access or disclosure of
your personal data.
·
Our total
aggregate liability to you (if any) for any individual claim or series of
connected claims for losses, costs, liabilities or expenses which you may
suffer arising out of, or in connection with, any breach of this Policy by 10X
DATA LABS shall be limited to a maximum aggregate value of the combined value
of the Digital Currency and E-Money on deposit in your E-Money Wallet and your
Digital Currency Wallet at the time of the relevant claim (kindly refer to the
User Agreement for definitions of these terms). Where we are considering a
specific claim relating to a specific transaction this sum shall be further
limited to the purchase / sale amount (as relevant) of the transaction in
dispute. We shall not be liable where the said liability has arisen from your
negligence, gross negligence or fraud.